Data Entry/Order Processing Clerk
• Handle high volume customer orders in a computer/web interface.
• Use judgment and guidelines provided by CSM to properly enter order data and escalate issues
• Communicate with customers and using web-based tools and demonstrate professional proficiency in typing and grammar.
• Appropriately document all transactions and pertinent interactions.
• Adhere to structured workday schedule to process maximum incoming orders
• Meet or exceed daily/weekly/ monthly productivity
• Perform other duties as assigned by management.
Minimum Job Qualifications
• High school Diploma or equivalent work experiences
Knowledge & Computer Skills
• Ability to use a desktop computer system
• Proficiency with Microsoft Office, Excel, Word, Outlook Email
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Ability to successfully adapt to changes in their environment
• Ability to communicate (orally & written) correctly and clearly with all customers (must speak and write English fluently)
• Composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
• Demonstrable ability to research complex issues using multiple systems
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Action oriented and self-disciplined
• Ability to quickly & effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations.
• Flexible with working schedule; may be expected to work weekends, holidays/events as dictated by business need; most often occurring in the weeks surrounding the Christmas holiday season.
Send resume to firstname.lastname@example.org
Subject line: "Data Entry / Order Processing Clerk"
Compensation: $10-$12 Depends on experience
Email your resume to email@example.com
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